Refund Policy

This Refund Policy applies to purchases made through the Forex EA Trader website, including Expert Advisors (EAs), Forex indicators, automated trading tools, software files and other digital products.

Because digital products can be delivered electronically and copied after access, refunds are handled differently from returns of physical goods. We review each request fairly, taking into account the product, delivery status, reported issue and applicable consumer protection laws.

A refund request may be considered in circumstances such as:

• You were charged more than once for the same order.
• Your payment was completed, but the purchased product was not delivered and our support team cannot resolve the delivery issue.
• The supplied download is corrupted, incomplete or materially different from the product description, and a suitable replacement or solution cannot be provided.
• A technical issue directly related to the supplied product prevents access or use, and reasonable troubleshooting does not resolve it.
• A refund is required under applicable consumer protection laws.

Each request is assessed individually. Approval is not automatic and may depend on the evidence and circumstances provided.

Unless required by applicable law or an exception is approved, refunds are generally not provided for:

• Change of mind after a digital product has been delivered, downloaded or accessed.
• Purchases made by mistake where the product has already been accessed or downloaded.
• Failure to understand how to install or configure a product when the supplied instructions or available support can address the issue.
• Incompatibility with a trading platform, broker, operating system or device that was not listed as supported in the product description.
• Trading losses, missed opportunities, market movements or dissatisfaction with trading performance.
• Results that differ from backtests, examples, demonstrations or historical performance.
• Issues caused by third-party software, broker conditions, VPS providers, internet connectivity or changes to external platforms.

If you experience a problem with a purchased product, please contact us before submitting a refund request. Our team may ask for your order number, platform version, error message or screenshots to understand the issue.

Where possible, we will try to resolve the problem by providing installation guidance, troubleshooting assistance, an updated file or an alternative solution.

Technical support cannot guarantee that a product will operate under every broker, account type, market condition or third-party environment.

To submit a refund request, email info@forexeatrader.com with the following details:

• Your full name and order number.
• The email address used during checkout.
• The product name and purchase date.
• A clear explanation of the issue and why you are requesting a refund.
• Relevant screenshots or other supporting information, if applicable.

Please contact us as soon as possible after identifying a problem. Submitting a request does not automatically mean that a refund will be approved.

We will review the information provided and may contact you if additional details are required. We aim to respond to refund enquiries within a reasonable timeframe.

If a refund is approved, it will normally be issued to the original payment method where possible. The time it takes for the funds to appear depends on the payment provider, bank or card issuer.

Any applicable transaction or payment-provider fees will be handled in accordance with the law and the terms of the payment provider.

If you believe you have been charged more than once for the same purchase, contact us with the relevant transaction details. After verification, duplicate charges may be refunded to the original payment method.

If you notice an incorrect transaction, please contact us promptly so we can investigate it.

This policy does not remove or limit any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.

Where a mandatory legal right conflicts with this policy, the applicable legal requirement will take priority.

Forex EA Trader may update this Refund Policy from time to time to reflect changes in our services, business practices or legal requirements. The updated version will be published on this page with a revised date.

We encourage customers to review this page before making a purchase.